F.A.Q.

Yes! All the items you find on sale are available.

If you are looking for a specific item, don’t worry! We have daily new arrivals! Also with our luxuryhunter service we can immediately look for what you desire the most!

To learn more, please click here.

On our homepage, on the right top, you can choose between our national languages and English.

On our homepage, on the right top, you can choose between Swiss francs or euros. Every

order will be processed in Swiss francs, please contact us to check the exchange rate or other request.

Yes, we are always interested on every client offer. We offer our consignment service, by which we give you access to our platform and we will take care of the sales process at your place!

To learn more, please click here

Yes, all our items are 100% authentic. A team of specialized people checks every item, using also the most modern technologies.

Also, we can release an authenticity certificate that you can bring with you by using our extra authentication service.

To learn more, please click here

Not all items are related with the purchase invoice; when present it is always specified in the description.

We would like to specify that each item is sold with our sales invoice.

If you want to make an offer on a product you can use the "make an offer" button.

We can accept it, decline it or send you a counter offer.

Each offer is not binding for the purchase.

To learn more, please click here.

If the items are shipped outside Switzerland, they may be subjected to import taxes or customs fee, the payment will be required at the delivery .

We do our best to avoid extra taxes but we can’t calculate the exact amount.

To learn more, please click here.

Register at www.fancylux.com and add the item you want to buy to your cart. Now all you have to do is add the delivery information and choose the payment method you prefer.

A few hours and your order will reach you where you prefer!

You can choose from several payment options

National Buyers: Credit Card, Bank Transfer*, Postal Payment*

International Buyers: Credit Card, Bank Transfer*

*payment currently disabled

If you choose a bank transfer method of payment, you will receive our bank details via email. Please consider the time necessary to execute the payment: we will ship your order as soon as we receive it. Your order will booked during the period.

For more information click here.

National Shipping: SWISS POST Economy with signature: CHF 8.50 – SWISS POST Priority with signature CHF 10.50 

International Shipping: variable according to the country of destination, the type of shipment (economy, priority) and the volumetric weight.

At the moment of the final execution of the order, once you have inserted your shipping address, immediately you will able to see the correct price.

To learn more, please click here.

Shipping to Switzerland: we ship the next day, delivery in 24H via Swiss Post

International Shipping: we ship the next day with economy or priority shipping based on your choice, delivery times based on the destination country.

Europe: economy 3/4 working days - priority 48H

Other destinations: 6 working days (approx.) - priority 48H

To learn more, please click here

Yes! As soon as we ship your order you will receive the notification of shipment. The tracking code will be indicated and you can manage the shipment as you prefer.

Yes, you can make a return!

To learn more, please click here

In case of return or cancellation of order you will be refunded within 30 (thirty) days from the date of acceptance of the return/cancellation.

To find out more click here.

Fancy Lux is interested in collaboration with creative people and fashion addict!

Please contact us to learn more

Customer Care: orders@fancylux.ch
Generic: info@fancylux.ch