Orders
Yes! All the items you find on sale are available.
Yes, all our items are 100% authentic. Our specialized Team checks every item, using also the most modern technologies.
Also, we can release an authenticity certificate that you can bring with you by submitting our extra authentication service.
To learn more, please click here
Not all items are related with the purchase invoice; when present it is always specified in the description.
We would like to specify that each item is sold with our sales invoice.
Register at www.fancylux.com and add the item you want to buy to your cart. Now all you have to do is add the delivery information and choose the payment method you prefer.
A few hours and your order will reach you where you prefer!
You can choose from several payment options
National Buyers: Credit Card, TWINT, Bank Transfer, Postal Payment, Instalment Payment.
International Buyers: Credit Card, Bank Transfer.
If you choose the bank transfer payment method, you will receive our bank details via email. Please consider the time necessary to execute the payment: we will ship your order as soon as we receive it. Your order will always be reserved during this time.
For more information click here.
If you want to make an offer on a product you can use the "Make an offer" button.
We can accept it, decline it or send you a counter offer.
Each offer is not binding for the purchase.
To learn more, please click here.
National Shipping: SWISS POST Economy with signature: CHF 8.50 – SWISS POST Priority with signature: CHF 10.50. Orders over CHF 1000: Free Economy shipping - SWISS POST Priority: CHF 2.
International Shipping: variable according to the country of destination, the type of shipment (economy, priority) and the volumetric weight.
At the moment of the final execution of the order, once you have inserted your shipping address, immediately you will able to see the correct price.
To learn more, please click here.
If the items are shipped outside Switzerland, they may be subjected to import taxes or customs fee, the payment will be required at the delivery.
We do our best to avoid extra taxes but we can’t calculate the exact amount.
To learn more, please click here.
Shipping to Switzerland: we ship the next day, delivery in 24H via SWISS POST.
International Shipping: we ship the next day with Economy or Priority, based on your choice, delivery times are based on the destination country.
Europe: Economy 3/4 working days - Priority 48H
Other destinations: 6 working days (approx.) - Priority 48H
To learn more, please click here
Yes! As soon as we ship your order you will receive the notification of shipment. The tracking code will be indicated and you can manage the shipment as you prefer.
Jewelry and orders purchased with Installment Payment cannot be returned. Returns are allowed only by following the correct procedure.
To learn more, please read our General Conditions (section 3.7.4 "Procedure for the Return of Products").
In case of return or cancellation of order you will be refunded within 30 (thirty) days from the date of acceptance of the return/cancellation.
To find out more click here.
Consignment and sell
Yes, we are always interested on our client's offers. Our consignment service is perfect for that, by which we give you access to our platform and we will take care of the sales process at your place!
To learn more, please click here
Every seller can decide the price of their products. Fancy Lux can suggest a competitive price to increase the chances of selling your item.
Don’t worry, just enter an indicative price. When we’ll receive your request with the images of your product, we’ll contact you and send our price suggestions.
Into our consignment form, you can enter your desired selling price. You’ll see immediately your earn, without our commissions.
Authenticity is our fundamental goal, so we need to have your item in our hands. Also, in case of consignment, we’ll take care of the whole sale process, including authentication, description, creating the product’s pictures for the ad.
All of our shipments are insured. By using our prepaid shipping label, your package will be shipped with priority mail and delivered the next day to our offices in Lugano.
No, because Fancy Lux takes care of the authentication, description and creation of the pictures for each item. For this reason, we need to have the items with us.
Sure, sellers can ask for the return of their items by following the instructions indicated in our Consignment Terms and Conditions. Read our Consignment terms and conditions here.
Sure, your item will be kept safe in our warehouses. For the entire duration of the consignment your item is insured based on the entered selling price.
No, you’ll be the one to decide the selling price or the minimum selling price. You can enter them during the filling of the form or you can contact us for the entire duration of the consignment, if you want to change it.
- Consignment: within 30 days of sale confirmation, payment by bank transfer using the IBAN provided when filling the form.
More details in our Consignment Terms and Conditions.
You can simply follow the quick procedure on our consignment/sell form and your gain will be estimated automatically.
Otherwise, you can find the details here:
- Items from CHF 0 - 150: fee of 40%
- Items from CHF 151 - 450: fee of 30%
- Items from CHF 451 - 1.000: 26%
- Items from CHF 1.001 - 3.000: fee of 22%
- Items from CHF 3.001 - 9.999: fee of 16%
- Items from CHF 10.000: fee of CHF 1.500
Website browsing
On our homepage, on the right top, you can choose between our national languages and English.
On our homepage, on the right top, you can choose between Swiss francs or Euros. Every order will be processed in Swiss francs, please contact us to check the exchange rate or other request.
Contacts
Customer Care: orders@fancylux.ch
Generic: info@fancylux.ch
Fancy Lux is interested in collaborating with creative people and fashion addict!
Please contact us to learn more